Privacy Policy

Liinae Limited ("Liinae","Company","we," "us," or "our") offers an online platform to connect anyone to luxury service providers, enabling seemless payment, schedule and end-to-end management.

This Privacy Policy describes how we collect, use, and share your personal information when you use our mobile application ("App") and associated services. It is meant to help you understand what we collect, why we collect it and how you can manage, and delete your information.

1. The Information We Collect

The personal data we collect depends on how you interact with us, the services you use, and the choices you make. We may collect information from different sources and in various ways as you interact with our App, including information you provide directly, information collected automatically, third-party data sources, and data we infer or generate from other data.

Information Provided by Service Providers/Hosts

If you are a Service Provider or Host, we collect specific personal and business details to facilitate the service. This includes Contact and Account Information such as your name, email address, phone number, detailed address, payment account number, and billing address. We also collect Identity and Regional Information, including your Government ID, currency, and country, which are necessary for verification, legal compliance, and transaction processing. Where applicable, we collect Biometric Data, which are physical details derived from photos and your address, strictly to perform necessary verification and security checks, and only with your explicit consent. Your Public Profile Information, including your business/service name, your name, gender, location, profile picture, listing photos, and business rules, is collected to be displayed publicly on the App.

Information Provided by Tourists/Guests

If you are a Tourist or Guest, we collect information required to complete bookings and transactions. This includes Contact and Account Information such as your name, email address, phone number, billing address, and other payment information. We also collect Identity and Regional Information such as your Government ID, home country, country of destination, and currency for verification and compliance purposes. Your Public Profile Information, including your name, bio, and profile picture, is collected and may be displayed to other users (like Hosts) to facilitate your bookings and community interaction.

Content and Communication Data

We collect User-Generated Content, including photos, videos, and any content you upload. We also collect Messages, which includes both the content and metadata of communications exchanged between users (e.g., chat logs between Hosts and Guests), and any information you provide when contacting us for Customer Support.

2. Cookies and Other Information Collected Automatically

The personal data we collect depends on how you interact with us, the services you use, and the choices you make. We may collect information from different sources and in various ways, including information you provide directly, information collected automatically, third-party data sources, and data we infer or generate from other data.

Cookies are small text files stored on your device when you visit a website. They enable the site to remember your actions and preferences over time. When you visit our Website (https://liinae.com/), we use cookies to collect information such as your IP address, device identifier, browser type, operating system, information about your website use, and data regarding network-connected hardware (e.g., a computer or mobile device).

Cookies do not typically contain any information that personally identifies a user. However, the personal information we store about You may be linked to the information stored in and obtained from Cookies. For more information on the specific types of cookies used on our Website, please see our Cookies Table.

Many internet browsers are initially set up to accept cookies automatically. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Website. You can refuse to accept cookies by activating the appropriate settings in your browser. However, please note that disabling cookies that are strictly necessary will likely affect our Website's functionality.

Depending on your browser, further information may be obtained via the following links:

Firefox

Internet Explorer

Google Chrome

Safari

Opera

3. How We Use Your Information

We use the collected information primarily to Provide, Maintain, and Improve Our Services, which involves processing transactions, offering customer support, and enhancing App functionality. A critical use is for Safety and Security—to verify user identities, conduct necessary security checks (especially using Government ID and Biometric Data where provided), prevent fraud, and enforce our terms. We use your data for Communication, such as sending important updates, security alerts, and support messages. We also use it for Personalization, tailoring content based on your profile, and for Legal Compliance to meet our obligations and resolve disputes.

4. How We Share Your Information

We assure you that we do not sell your personal information. We may share information with the following parties: Other Users (Hosts/Guests), where public profile information is shared to facilitate the necessary booking and service interaction. We share data with our payment and kyc Providers, which are third-party vendors handling critical functions like payment processing, data analysis, and IT services, who are contractually obligated to protect your data. We may also disclose information to Legal and Safety Authorities if required by law, subpoena, or if necessary to protect the rights, property, or safety of Liinae, our users, or the public. Finally, information may be shared in connection with a Business Transfer, such as a merger, sale of assets, or acquisition.

5. Data Retention and Your Rights

We retain your personal information for as long as your account is active or as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and enforce our agreements. You can manage your information by logging into the App to review and update your account details. You have the right to opt out of marketing communications, and request deletion of your account and associated data, subject to legal limitations.

6. Children's Privacy and Contact Us

Our App is not intended for use by children under 17, and we do not knowingly collect personal information from this age group.